Contact Us

Australia Casino is an independent comparison site built for Australian players who want honest, straight-talking information about online casinos and pokies. If something on the site needs clarifying, or you have a question about how we work, this page explains the best ways to get in touch and what our team can and cannot help with.

What We Can Help With

Our editorial team researches and reviews offshore online casinos available to Australian players. We are happy to hear from readers on any of the following:

• Questions about our reviews or ratings — if something in a write-up seems unclear or outdated, let us know and we will investigate.
• Factual corrections — if you have spotted an error in a bonus figure, a payment method listing or any other detail, we want to hear about it. Accuracy matters to us.
• Content suggestions — if there is a casino, a topic or a feature you would like us to cover, we are open to reader suggestions.
• Partnership and affiliate enquiries — operators and agencies can reach out about commercial arrangements. These never influence our editorial ratings or rankings.
• Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page for guidance and links to Australian support services.

What We Are Not Able to Do

To set the right expectations, there are a few things outside our scope:

• We are a review and comparison site, not a casino operator. We cannot access your casino account, process withdrawals or resolve disputes on your behalf.
• We cannot offer legal or financial advice.
• For account-specific issues, the casino's own customer support team is the right first contact.

How to Reach Us

The simplest way to contact the Australia Casino team is by email. Send your message to [email protected] and include as much detail as you can — the specific page or casino you are writing about, what you found and what you would like us to look into. We aim to respond within two Australian business days.

We do not currently operate a live chat or phone line. Email is the most reliable route to a considered, accurate reply.

About Australia Casino

Australia Casino exists to help Australian adults make better-informed decisions about online gambling. We research offshore casino operators available in Australia, assess them against a consistent set of criteria — licences, game libraries, bonus terms, payment options and support quality — and publish our findings without operator interference.

Our revenue comes from affiliate partnerships. When a reader follows a link from this site and registers with a casino, we may earn a commission. That arrangement is disclosed openly, and it does not determine which sites rank where or what scores they receive. You can read more about how we approach this on our About Us page.

Every casino we cover is an offshore operator serving Australian players. We note the licensing jurisdiction and any relevant conditions for each one. Players in Australia should be aware that online casino gambling involves real financial risk, and our responsible gambling resources are there for anyone who wants to understand their options around limits, cooling-off periods and support services.

Editorial Standards and Corrections

We hold our content to a high standard of accuracy and update pages when details change — bonus offers, payment methods, terms and operator information all shift over time. If you find something that does not match your experience or the current terms of a casino we cover, an email with the specific detail is the fastest way to prompt a review.

We do not accept payment to amend or remove editorial content. Our terms and conditions set out the full basis on which we publish and what readers can expect from us.

Response Times

We read every message and aim to give each one a useful, specific reply rather than a generic acknowledgement. If your question is time-sensitive, please say so in the subject line.